Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AVIR0001 Mapping and Delivery Guide
Service customer airline contracts

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AVIR0001 - Service customer airline contracts
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to service customer airline contracts in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.It includes interpreting customer airline contract requirements, coordinating the provision of contracted airline services, handling problems and issues, and completing all required documentation.This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) of aviation personnel and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.Licensing, legislative, regulatory or certification requirements are applicable to this unit at time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field R – Contract and Procurement
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Interpret customer airline contract requirements
  • Details of customer airline contract services and provisions are obtained and accurately interpreted
       
Element: Appropriate action is taken to prepare for and organise the provision of contracted services to a customer airline
       
Element: Team work is used to maximise efficiency and effectiveness
       
Element: Coordinate the provision of customer airline contract services
  • Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures
       
Element: Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements
       
Element: Safe use of required equipment and materials is monitored in accordance with regulatory requirements and workplace procedures
       
Element: Appropriate action is taken to ensure correct manual handling techniques used are in accordance with work health and safety (WHS)/occupational health and safety (OHS) requirements
       
Element: Compliance with safety and security requirements is implemented and monitored throughout service period
       
Element: Hazards are identified and appropriate risk management actions are implemented in accordance with workplace procedures
       
Element: Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements
       
Element: Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement identified opportunities in accordance with workplace procedures
       
Element: Handle problems and issues
  • Problems and issues with customer airline contracts are identified and processed or reported in accordance with customer airline contract provisions
       
Element: Complete documentation
  • Documentation requirements for servicing customer airline contracts are confirmed
       
Element: Documentation for servicing customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications and relevant regulatory requirements
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Details of customer airline contract services and provisions are obtained and accurately interpreted 
 
 
Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures 
 
 
 
 
 
 
 
Problems and issues with customer airline contracts are identified and processed or reported in accordance with customer airline contract provisions 
Documentation requirements for servicing customer airline contracts are confirmed 
 

Forms

Assessment Cover Sheet

AVIR0001 - Service customer airline contracts
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVIR0001 - Service customer airline contracts

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: